Support
Most questions are answered below. If yours is not, email us and we will reply within 2 business days.
Frequently asked questions
How does ModaScan identify a piece?
The app sends your photo to our server. Google Lens (through SerpApi) finds shop listings that look the same, and Google Gemini compares your photo with the photos in those listings. ModaScan says Exact model only when at least two listings show the very same piece. When it knows the house but not yet the model, it tells you so; a photo of the label, or of the name inside, usually settles it.
Why is a price different on the shop's site?
Prices come from the shop listings Google finds, and shops change their prices and stock often. Always check the piece, the colour and the price on the shop's site before you buy.
Is ModaScan free?
Yes. Without an account you can scan 10 pieces. With a free account you can keep scanning, up to 30 pieces a day.
Do I need an account?
No. You can scan as a guest, and History works without an account. Sign in with Google (on Android and iPhone) or with Apple (on iPhone) to keep scanning after your free scans and to save pieces to a Wishlist that follows you to every device: open Profile and tap Sign in.
Why does ModaScan need the camera?
To photograph the piece you want to identify. ModaScan uses the camera only while the scan screen is open. You can also choose a photo or a short video from your library instead, or refuse camera access in your device settings and scan from photos only.
What happens to my photos?
The photo goes to our server, which passes it to SerpApi (Google Lens) and Google Gemini to identify the piece. We do not keep it, unless you choose to send it to us with feedback. Our Privacy Policy has the details.
How do I delete my account?
In the app: open Profile, tap Delete account and confirm. Your account, profile and Wishlist are deleted from our server at once, and your History and Wishlist from the phone. Nothing that identifies you is kept.
Without the app: email us at info@modascan.com from the address linked to your account, and we will delete the account and its data within 30 days.
How do I clear my History or my Wishlist?
Open Profile and tap Clear History or Clear Wishlist. The app asks before it deletes anything.
The answer is wrong. What should I do?
Scan again with the piece filling the frame, in good light, or photograph the label or the name inside. If ModaScan keeps getting a piece wrong, email us the photo and a screenshot of the answer and we will look into it.
Will ModaScan work in my country?
Identification works everywhere. Shops come from Google Shopping in your country, or from a nearby market when we do not search yours yet. Coverage is best in Europe, the UK and North America.